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Frequently asked questions

Become a member

You can become a member today by signing up online. Alternatively, you can visit the club, check in at the front desk, and we’ll be happy to give you a tour.

Of course, that’s possible! It will be our pleasure. Simply drop by, check in at the front desk, and we’ll be happy to show you around the club.

Yes, it is. You can sign up for a trial online. With this trial, you’ll enjoy unlimited access to our facilities during your visit, and the trial is priced at 30 EUR. If you become a member within the first 4 weeks after your trial, you will receive this amount as a discount when you sign up for a 1 or 2-year membership.

Yes, it is. If you’re looking to enjoy a good workout, you can always purchase a Clubsportive Day Pass at our front desk using iDeal. With this day pass, you’ll have unlimited access to our facilities during your visit. The price of our day pass is 30 EUR. If you become a member within the first 4 weeks, you will receive this amount as a discount when you sign up for a 1 or 2-year membership.

You can enjoy having your own private locker by signing up for our locker service online (first select your membership). You can do this when you sign up for your membership or if you already have an active membership.

You can enjoy easy access to our cryotherapy sessions as an upgrade after you sign up for a membership. If you already have an active membership, please contact a host at our front desk, and they will be happy to assist you.

Yes, that is possible! You can become a member of Clubsportive directly, even if you have an ongoing membership with another gym. During the period that your old contract is still valid, you can work out with us for free (up to a maximum of 6 months)! Sign up for our Takeover deal online.

club facilities

The schedule for the classes can be found in the Clubsportive app or on the club page

Yes, there is. The mixed sauna is located in our wellness area. Bathing clothes are mandatory. You can check out all our facilities online.

Our sauna rules:

-The sauna is mixed and accessible for all

-Bathing clothes are required

-Please shower before using the sauna

-Use a towel to sit or lie on

-Respect others: please keep noise to a minimum

-If the sauna is crowded, make space and consider sitting instead of lying down

-Use the hourglass to time your session

-Respect our Terms and Conditions

Enjoy the sauna!

Yes, it is possible to use our swimming pool. You can book a 30-minute slot for our swimming pool via the Clubsportive app. Please use the shower in the pool area before entering the pool. Enjoy the swimming pool!

our memberships

You can always upgrade your membership, but it will require entering into a new contract with a minimum term of 1 year. After the change, you will be billed the base amount for the new membership every 4 weeks (accumulated discounts cannot be carried over).

If you are still benefiting from an ongoing promotion (e.g. free months), the new membership will take effect after the promotion ends. Downgrading to a cheaper membership is only possible when the current membership expires.

You can easily request an adjustment of your membership via our contact page.

We offer memberships for 12 or 24 months. Explore all the options here. The minimum duration of our (Flex) membership is 4 weeks.

You can find your membership number (lidnummer) on your Clubsportive bank statements. The membership number consists of numbers only. Additionally, you can find your membership number in the confirmation email you received upon registration. You can also inquire about it at the front desk of the club.

Yes, that is possible! If you are unable to use our facilities for more than one month due to illness or injury, you can temporarily pause (freeze) your membership for a minimum of 1 month and a maximum period 6 months. We do ask you to share documentation with us that demonstrates your inability to work-out at our club. The freezing period will only start after we have received the requested evidence and it has been reviewed and approved by us. The period during which the membership is frozen will be added to the originally agreed-upon term of your membership.

If you wish to freeze your membership, please contact us via our online contact form.

Please note: We can process your request more quickly if you provide immediate evidence demonstrating your inability to work-out at our club. Please check article 4 of our Terms and Conditions for all our further details about the freezing of your membership.

You can cancel your membership by completing and submitting the online cancellation form.

Please check article 3 of our Terms and Conditions for all our further details about the canceling of your membership.

Yes! Your Clubsportive membership will give you access to all TrainMore locations except Red Label clubs.


Once you register at Clubsportive, you also have to pay the one-time start-up cost of 79 EUR. Need an extra boost for the perfect start at Clubsportive? We understand, that’s why you are also entitled to a free 45-minute Personal Training session. Schedule your appointment at the front desk and let’s start your membership the right way!

The first payment can be made by pin transaction during your first visit to our club. If you are unable to visit the club to make this payment in person, we will collect this amount through automatic debit after a certain period of time.

Afterwards, the subsequent payments will be automatically debited in 4-week periods.

During the initial term, we will collect the following amounts:

• The one-time startup cost of 79 EUR (if applicable to your membership).

• The first membership fee, unless you have one or more free months included in your membership. In that case, no payments will be collected during these free months. Once the free months are over, the membership fee will be automatically collected every 4 weeks.

If an automatic debit has failed, you can always pay the outstanding amount by making a pin transaction at the club or by making an online payment via iDeal.

You can check if you have an outstanding payment online. You can use this link to check the amount due on your account and make a secure and quick payment via iDeal or credit card. You can also pay this amount with your debit card at our clubs. The payment will be processed immediately so that you can resume your workouts at the club right away.

You can do this at the club. If you show your bank card and identification, the host can update your bank account details.

clubsportive app

If you have forgotten your password, you can reset it by clicking on this link. If your email is already in use with Virtuagym, you can reset your password through the same link.

Afterward, proceed to the Clubsportive app. Choose ‘Create Account’ and enter all the necessary information, including your new password. Now you can link Clubsportive to your existing account.

In the app, you can view various workout routines by following these steps:

-Open the Clubsportive app

-Go to ‘Workouts.’

-Select the desired type of workout and let’s get started!


Wishing you lots of fun and success!

To book a Personal Trainer session in the app, follow these steps:

-Open the Clubsportive app

-Navigate to ‘Book your PT’

-Select the desired type of session

-Choose an available date and time slot for the session

-Click ‘Confirm Booking’

Enjoy your session!


Yes, you can obtain a new one at the front desk at Clubsportive. A fee of € 7.50 will be charged for this service.

If you do not wish to receive mailings from us, you can unsubscribe using the unsubscribe link that we always include in the footer of all our mailings. If you would like to receive these mailings again in the future, you can revisit one of our previous emails and reactivate it using the same process.